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<p><span id="isPasted" style="color: rgba(64, 64, 64, 0.75); font-family: Sainte-Colombe, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If the order hasn&#x2019;t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.</span> </p>

If the order hasn’t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.

Can you change the shipping address for my order?

ORDERING & SHIPPING

What are the benefits of your viscose from bamboo?

Do you have any discounts going on right now?

I noticed your Cozy Earth products are a bit more expensive than others out there, what’s the difference?

Do you use any harmful dyes or chemicals?

Why is your viscose from bamboo better than the rest?

How can I speak to someone?

How do I remove myself from the mailing list/newsletter?

Are We Made Too Much Products Final Sale?

What methods of payment do you accept?

Forgot to add a promo code (but already purchased)

How do I update the billing information on my order

How do I purchase a gift card

Product - Materials/Ingredients

How long does this last?

How do I change my default address?

Do you price match for sales?

GENERAL

Can I return my order?

What is your warranty process?

How do I submit a warranty claim?

WARRANTY, RETURNS & EXCHANGES

Do your sheets pill? Do your comforters / pillows lump?

How do I wash my Cozy Earth products?

What’s the difference between the viscose from bamboo comforter and the silk comforter? Which one should I choose?

What are the dimensions of your comforters, sheets, pillows, etc.?

Do you have a high thread count?

What’s the difference between the Standard Fill and the Extra Fill comforters? Which one should I choose?

How do I put on the duvet cover? How is yours easier?

BEDDING

How do I choose the correct size?

What does the stretch-knit fabric feel like?

How do I wash the loungewear?

Does your loungewear pill?

Can I return/exchange my loungewear?

LOUNGEWEAR

Can I use bleach on my towels/washcloths/bath mat?

Will skincare/makeup products with benzoyl peroxide bleach the towels?

Can Cozy Earth monogram or embroider my towels?

Do your towels pill?

Does your bath mat have a rubber backing?

Can I return my bath products?

BATH

Loungewear and Sleepwear

Comforter and Mattress Pad

Silk Comforter and Silk Pillow

Sheets, Duvet Covers, and Pillow Cases

PRODUCT CARE

How can I redeem my credits?

How do I login to my account?

Can I redeem credits If I have a discount code?

How many credits do I have?

How many credits can I redeem?

What if I placed an order before creating an account?

Do Wholesale Customers receive credits?

I’m having trouble logging in.

How can I cancel my membership?

Overview of membership

Membership Benefits

How do I become a member?

How do I access my benefits?

Do my credits expire?

How do the Seasonal Gifts work?

LOYALTY

How soon will this ship? Will I get a tracking number?

I’m having trouble ordering on the website, what should I do?

Do you offer volume discounts if I purchase a lot of products?

My order was shipped to me incorrectly.

How do I view my order history/details?

What if my shipment is to the United States?

What if my shipment is international?

What about custom duties and charges?

What is Shipping Protection?

What If I opt out of shipping protection?

How do I use a gift card for my purchase?

How has Cozy Earth established its own proprietary supply chain?

What makes Cozy Earth the most trusted brand for responsibly-made luxury linens and clothing?

SUSTAINABILITY

Can you change the shipping address for my order?Updated a year ago