For immediate assistance during business hours use the live chat in the bottom right of your screen.

For questions about orders or products check out our FAQs or email us!

If you’d like to talk to a representative, we’re available Monday-Friday 9am - 8pm EST

cozyearth2

<p id="isPasted" style="box-sizing: border-box; font-weight: 400; font-family: Sainte-Colombe, serif; font-size: 16px; margin-top: 0px; margin-bottom: 1rem; color: rgba(64, 64, 64, 0.75); line-height: 1.25em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Contact us and we&#x2019;ll help you out! There are three ways to contact us: Live Chat &#x2013; visit CozyEarth.com during business hours and send us a message on the chatbox. If it&#x2019;s outside of business hours, send an email through the live chat and we typically respond within an hour or two.</p><p style="box-sizing: border-box; font-weight: 400; font-family: Sainte-Colombe, serif; font-size: 16px; margin-top: 0px; margin-bottom: 1rem; color: rgba(64, 64, 64, 0.75); line-height: 1.25em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Email &#x2013;&#xA0;<a href="mailto:support@cozyearth.com" style="box-sizing: border-box; background-color: transparent; touch-action: manipulation; color: inherit; text-decoration: underline;" target="_blank">support@cozyearth.com</a></p><p style="box-sizing: border-box; font-weight: 400; font-family: Sainte-Colombe, serif; font-size: 16px; margin-top: 0px; margin-bottom: 1rem; color: rgba(64, 64, 64, 0.75); line-height: 1.25em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Phone &#x2013;&#xA0;<a href="tel:855-222-2699" style="box-sizing: border-box; background-color: transparent; touch-action: manipulation; color: inherit; text-decoration: underline;" target="_blank">855-222-2699</a> (M-F, 9-5 PM)</p>

Contact us and we’ll help you out! There are three ways to contact us: Live Chat – visit CozyEarth.com during business hours and send us a message on the chatbox. If it’s outside of business hours, send an email through the live chat and we typically

I’m having trouble ordering on the website, what should I do?

ORDERING & SHIPPING

What are the benefits of your viscose from bamboo?

Do you have any discounts going on right now?

I noticed your Cozy Earth products are a bit more expensive than others out there, what’s the difference?

Do you use any harmful dyes or chemicals?

Why is your viscose from bamboo better than the rest?

How can I speak to someone?

How do I remove myself from the mailing list/newsletter?

Are We Made Too Much Products Final Sale?

What methods of payment do you accept?

Forgot to add a promo code (but already purchased)

How do I update the billing information on my order

How do I purchase a gift card

Product - Materials/Ingredients

How long does this last?

How do I change my default address?

Do you price match for sales?

GENERAL

Can I return my order?

Warranties

WARRANTY, RETURNS & EXCHANGES

Do your sheets pill? Do your comforters / pillows lump?

How do I wash my Cozy Earth products?

What’s the difference between the viscose from bamboo comforter and the silk comforter? Which one should I choose?

What are the dimensions of your comforters, sheets, pillows, etc.?

Do you have a high thread count?

What’s the difference between the Standard Fill and the Extra Fill comforters? Which one should I choose?

How do I put on the duvet cover? How is yours easier?

BEDDING

How do I choose the correct size?

What does the stretch-knit fabric feel like?

How do I wash the loungewear?

Does your loungewear pill?

Can I return/exchange my loungewear?

LOUNGEWEAR

Can I use bleach on my towels/washcloths/bath mat?

Will skincare/makeup products with benzoyl peroxide bleach the towels?

Can Cozy Earth monogram or embroider my towels?

Do your towels pill?

Does your bath mat have a rubber backing?

Can I return my bath products?

BATH

Loungewear and Sleepwear

Comforter and Mattress Pad

Silk Comforter and Silk Pillow

Sheets, Duvet Covers, and Pillow Cases

PRODUCT CARE

How can I redeem my credits?

How do I login to my account?

Can I redeem credits If I have a discount code?

How many credits do I have?

How many credits can I redeem?

What if I placed an order before creating an account?

Do Wholesale Customers receive credits?

I’m having trouble logging in.

How can I cancel my membership?

Overview of membership

Membership Benefits

How do I become a member?

How do I access my benefits?

Do my credits expire?

How do the Seasonal Gifts work?

LOYALTY

How soon will this ship? Will I get a tracking number?

Do you offer volume discounts if I purchase a lot of products?

Can you change the shipping address for my order?

My order was shipped to me incorrectly.

How do I view my order history/details?

What if my shipment is to the United States?

What if my shipment is international?

What about custom duties and charges?

What is Shipping Protection?

What If I opt out of shipping protection?

How do I use a gift card for my purchase?

How has Cozy Earth established its own proprietary supply chain?

What makes Cozy Earth the most trusted brand for responsibly-made luxury linens and clothing?

SUSTAINABILITY

I’m having trouble ordering on the website, what should I do?Updated a year ago