How soon will this ship? Will I get a tracking number?
Orders typically ship within two business days, often within one business day. Tracking information will be emailed to you automatically the moment your order ships.
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ORDERING & SHIPPING
I’m having trouble ordering on the website, what should I do?
Contact us and we’ll help you out! There are three ways to contact us: Live Chat – visit CozyEarth.com during business hours and send us a message on the chatbox. If it’s outside of business hours, send an email through the live chat and we typically
Do you offer volume discounts if I purchase a lot of products?
Please contact us for information regarding volume orders.
Can you change the shipping address for my order?
If the order hasn’t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.
My order was shipped to me incorrectly.
Contact us ASAP and we will fix any incorrect shipments immediately!
How do I view my order history/details?
Log in and go to your account to view all order history and details
What if my shipment is to the United States?
We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.For customers shipping packages to the US, all orders under $50 (after all discounts are applied) are charged shipping.Orders over
What if my shipment is international?
We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.Cozy Earth provides worldwide shipping to our customers outside of the US, and pricing varies country to country.We offer FedEx Int
What about custom duties and charges?
Most countries impose a customs duty and import tax on goods from abroad (this is not rare). These customs duties and import taxes are beyond our control and may delay your package from arriving on time (this is rare). Unfortunately, we cannot offer
What is Shipping Protection?
Shipping Protection is optional and can be added to any order. This service is offered to ensure your package's safe shipment and arrival. Shipping Protection includes replacement or virtual credit of an order if a shipment is lost in transit, damage
What If I opt out of shipping protection?
If you decline Shipping Protection for your order and have any problems with the delivery, you must file a claim with the shipping carrier. You will need to provide Cozy Earth with a claim number for our records. Orders without Shipping Protection ar
How do I use a gift card for my purchase?
If you have received a gift card, it can be redeemed during the checkout process. In the Order Summary section, you will find an area to apply the 16-digit gift card code. Enter the code and continue with your purchase.